Jessica and I have been living in the FX Hotel in Haidian for the past 7 weeks and let me tell you, it is quite possibly the crappiest hotel in the world. I would rather stay in the one star place in Chiang Mai, Thailand that we stayed in when I was 8 years old that had geckos running around on the ceiling all night than the FX. If we had been staying there for a few days only, it would have been fine. The rooms were kind of interestingly designed (not your standard hotel room blah blah stuff) and we had enough places to put our stuff once we got an extra wardrobe... but the staff! The staff! They had ZERO concept of customer service. We had many fights with them, some of which I will describe below.
Upon my arrival, they wanted me to pay the entire stay (42 days) up front. Um, yeah, NO. What kind of hotel forces you to pay for a 42 night stay up front??? Ridiculous! I told them in no way shape or form. They put a deposit on my card, but forced my roommate, who got in late, to pay 5000RMB. Keep that in mind for later.
I broke my key accidentally when using the squat john (it was in my back pocket and was bent by my knee) and was told it was a 20RMB fee to get a new card. Since the card still opened the door, I just used it. About a week after this incident, the card stopped working. The front desk then tried to charge me again for a new key, we got into an argument about how it wasn't my problem that the broken key stopped working after a week, it was their problem. They alleged that my breaking the key is what stopped its functioning, but eventually I won out and got a new key.
Our original room was on the 7th floor with a bunch of T-birds and it was just too zooey with everyone there, the internet was slow and we had a loud guy living next to us. I asked them to switch us to a quieter floor and they tried to give us a smaller room on the 12th floor. I said no, same room. The front desk lady tried to lie to me and say no more rooms were available, but a different one said "Yes, there are rooms available" in Chinese, so I heard that and insisted they show me another one. We did eventually get our room, which was much quieter.
After 30 days of staying there, we came home at midnight one night after a long day of studying to find that the hotel had locked us out of our room because they claimed we owed them money. After another heated discussion at the front desk, in which I told them in no uncertain terms that I would pay for my stay on the last day when I left and not a minute earlier, and them insisting "No, you pay now!" the matter was settled by a larger deposit on my card. Fine. I wasn't giving them a penny of my money until the last day. I thought it was ridiculous that they locked us out with no warning. Then, the next day, someone else from the front desk called and said we had to pay again, requiring me to go downstairs and shoot dirty looks at the woman who made me pay the deposit the night before. She at least had the courtesy to set her coworker straight and they didn't hassle us about payment again.
On the last day they wouldn't give us extra check out time so we were running around like crazy people trying to get all our stuff packed before noon. When we went downstairs to check out, there was a huge cluster going on because the hotel had sent the wrong luggage to the airport for one of our classmates. Essentially this guy, Rabie, had suckered another classmate, Courtney, into taking back one of his bags to the US. She already had 2 bags to check (again, bringing up the question of why you would do this) but agreed to do it. Rabie had left his bags in the bag check at the hotel for Courtney to grab on the way out. Unfortunately, the FX gave her another classmate's bag and not Rabie's bag! So, when we came down, Hunter's bag was checked in to go back to Glendale, Rabie's bag was still in bag check and Hunter was, understandibly, furious. Some how the hotel got Hunter's stuff out of the airport and back to him and also paid for Rabie to go to the airport and ship his bag himself (and paid for the shipment as well). Amazingly when we checked out they didn't give us any hassle, probably because I was such a pain in the butt to them all the time I stayed there that they knew not to play with fire.
Jessica and I knew that we had to stay somewhere nice for our last few nights in Beijing to make up for the extreme crappiness of the FX, so we decided to stay at the Mariott City Wall, which is in the CBD, or Central Business District in on the Southeast side of town, the opposite from Haidian. Jess gets friends and family rate at the Mariott, so we snapped up the chance to get 50% off at the Mariott City Wall (it also is a cool looking building with big yellow turrets on top). For 530RMB a night we would be paying double the FX price, but would get about 1000 times the service.
As expected, the Mariott is FABULOUS. We get excellent service, English speaking staff (this is good for service related items and any issues that might arise with your bill), a NICE, CLEAN room (the cleaning ladies stopped emptying our trash and changing our sheets the last week) and a great view of the CBD. We're on the 15th floor and it's quiet as a tomb up here. The hotel does not appear to be full to capacity in the slightest, so we suspect that the staff are just sort of excited to have a chance to do their jobs. We have already booked our last night in Beijing to be here, so we are very excited to return after we go on our little junket around China.
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